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FireScope Firsts in BSM Innovation

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FireScope Firsts

While the majority of IT Operations solutions struggle to keep up with the rapid progress of technology and increasing customer needs, we at FireScope have used our agility and raw passion to take the lead in the industry, pioneering the delivery of effective Business Service Management and innovating the way IT professionals manage their IT Operations. Read on for evidence of FireScope's firsts in the industry.

First Business Service Management Portal

FireScope was the first to market with a fully customizable portal interface for Business Service Management, enabling each user to tailor their view to their operational role.

First BSM Touch Screen Interface

FireScope Engage is the industry's first touch screen interface for IT Service Management, bringing all of your actionable IT intelligence at your fingertips in real-time.

First Business-Impact SLA Management

Technology doesn't exist in a vacuum. As a result, FireScope was designed to empower IT to manage technology based on how it impacts the business, whether that means lossed revenue, impaired employee productivity or increased financial risk, the first for an IT Service Management solution.

First Google Maps View of IT Services

FireScope is the first to blend the power of Google Maps with actionable intelligence generated by a Business Service Management solution to give enterprises a truly global, real-time view of IT operations.

First to Consolidate 3rd-Party Applications

FireScope is the first in the Business Management Solutions market to enable interface integration of 3rd party applications, directly within the FireScope portal, including SSO and Web SSO (Single Sign-On).

First to Go Social

With powerful collaboration tools (blogs, wiki’s, forums, shared calendars and rss feeds) built in to the FireScope BSM portal, FireScope is the first to include the intuitive knowledge of your experienced IT professionals with IT operations metrics to radically improve the value of the intelligence FireScope delivers.

First with Visual Correlation

FireScope is the first in the BSM market to bring real-time visual correlation of IT Operations and business metrics, enabling users to easily drop disparate metrics into a comparison graph for on the fly correlation of how technology metrics impact business outcomes.

First with Reporting Nirvana

With FireScope's AJAX-powered, drag-and-drop reporting engine, exposing a complete dataset for unlimited reporting capabilities around any aspect of IT Operations, your imagination is the only limitation to how you strategically report on IT Operations.

First to Say BSM in 11 Languages

FireScope is the first in the BSM market to offer localized support for 11 languages, including English, German, Portugese, Chinese, Japanese, Spanish, French, Italian, Russian, Arabic, and Dutch, and support for 164 different currencies.

First to Make it Yours

With the ability to completely customize the look and feel of the interface, FireScope is the first Business Service Management solution to give clients complete freedom to make it their own.

First to Break the Cycle

FireScope is the first to break the cycle of vendor lockdown in ITSM Solutions by offering standards-based access to collected data via web-services and a full-featured SDK.

First to Deliver Boutique Level Visibility

FireScope is the first to bring branch-offices, retail locations and other traditionally ignored business units into the umbrella of Business Service Management with the introduction of FireScope Sentinel.

FireScope - 'fi(- &)r 'skOp - A light-mapping instrument, invented by a diamond dealer, designed to make the smallest imperfections of a diamond visible to the naked eye. At FireScope, we believe that a pristine network is as valuable as a diamond, and that any threat or imperfection should be made visible to the naked eye.

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