FireScope Business Service Management : Business-Edition

• Overview
• Features
• FAQ's
• Resources
• Requirements
• Value

With FireScope BSM:BE, you get single point of consolidation of all of your infrastructure event and metric data, combined with key business metrics to help you manage IT Operations in a way where the focus is on the outcome, not the technology.

With FireScope, You Can:

• Consolidate the data and interfaces of your existing point solutions and IT assets into a single, customizable web portal and dashboard.
• Correlate technology metrics with business metrics to manage the business outcome of IT, including SLA’s based on technology and business metrics.
• Link events and metrics to their financial impact for improved communication with Line of Business (LoB) leaders.
• Realize a Service-level view of your infrastructure, not just a collection of disparate systems and the layers that make them up.
• Migrate to proactive IT and realize new efficiencies while containing costs.
• Integrate new technologies or acquisitions into your consolidated view, for a future-proof management solution that grows with your business.

Built from the same engine behind FireScope BSM : Enterprise-Edition that powers IT Operations for Fortune 100 enterprises across the globe and across verticals, FireScope BSM:BE is proven technology re-engineered to meet the unique needs of your growing business.

Every aspect of FireScope BSM:BE has been designed to deliver maximum flexibility, yet easy and comfortable to use. No specialty training or consultancy is required to get up and running. In fact, most businesses can start reaping value from FireScope BSM:BE within the first few days after downloading.

Don't believe us? Download a fully-functional trial and experience FireScope BSM:BE for yourself.

With FireScope BSM:BE, you get single point of consolidation of all of your infrastructure event and metric data, combined with key business metrics to help you manage IT Operations in a way where the focus is on the outcome, not the technology.

With FireScope, You Can:

• Consolidate the data and interfaces of your existing point solutions and IT assets into a single, customizable web portal and dashboard.
• Correlate technology metrics with business metrics to manage the business outcome of IT, including SLA’s based on technology and business metrics.
• Link events and metrics to their financial impact for improved communication with Line of Business (LoB) leaders.
• Realize a Service-level view of your infrastructure, not just a collection of disparate systems and the layers that make them up.
• Migrate to proactive IT and realize new efficiencies while containing costs.
• Integrate new technologies or acquisitions into your consolidated view, for a future-proof management solution that grows with your business.

Built from the same engine behind FireScope BSM : Enterprise-Edition that powers IT Operations for Fortune 100 enterprises across the globe and across verticals, FireScope BSM:BE is proven technology re-engineered to meet the unique needs of your growing business.

Every aspect of FireScope BSM:BE has been designed to deliver maximum flexibility, yet easy and comfortable to use. No specialty training or consultancy is required to get up and running. In fact, most businesses can start reaping value from FireScope BSM:BE within the first few days after downloading.

Don't believe us? Download a fully-functional trial and experience FireScope BSM:BE for yourself.

Data Collection
• Technology agnostic data collection
• Over 11 Agent and Agent-less collection methods, including SNMP, Syslog, WMI/Perfmon, JMX, Web Services, direct database connections and more
• Normalize data from disparate technologies into a single repository
• Easily integrate new technologies and systems as they come online
• Virtually all standards-based data collection methods included.

Service Management
• Service-level view of infrastructure
• SLA/SLO Management
• Financial impact analysis of SLA’s
• Business metric-based SLA’s

User-Customizable Content
• Each user experience customized to user’s role
• Active Directory and LDAP integration
• Granular security controls to manage who has access to what information

Event Management
• Data correlated across disparate systems for Service-level impact analysis
• Real-time analysis of events and metrics
• Technology metrics blended with business metrics for true business impact analysis
• Create simple or complex rules that span multiple assets
• Flexible tiered-notification and automation capabilities

Application Aggregation
• Centralize your critical information and applications into a single source
• Aggregate the interfaces of any web application
• Reduce the legwork to find, authenticate and utilize applications
• Single Sign-On and Web Single Sign-On capabilities included

Rapid Time to Value
• Delivered as a virtual appliance with all software pre-installed
• Deployment measured in days
• Auto-Discovery of assets
• Highly intuitive administrative interface
• Supports your existing organization and processes

How do I know how many CI’s I need to purchase?

If you’re unsure which BSM: BE version to purchase, you can use our handy BSM Edition Selector to guide you. Remember to keep in mind future growth and account for additional CI’s you will accumulate.

How many users can be associated with each instance of BSM:BE?

As many as you deem necessary, there is no limit, nor a charge per user. To make things easier, FireScope offers LDAP integration, including Active Directory.

Does the Trial Download offer full functionality?

Yes, the trial download offers full functionality but the time you have to install and use it is limited to 28 days.

Can I convert the trial into a fully licensed version?

Of course! The trial download is the same as the fully licensed version, simply enter a purchased license key and the trial will no longer expire.

What do I need to get FireScope installed on my network?

Simply download the VMWare virtual machine, and start the virtual machine up using VMWare player or server. Wizards will help you get up and running with FireScope in just minutes.

How long does it take to get the product?

That depends, how fast is your Internet connection? You can be up and running with FireScope BSM: BE in a matter of an hour or so. Variables will be your Internet connection, how many CI’s you have, etc.

White Papers

Agile BSM Solutions Speed Alignment of IT and Corporate Goals This white paper provides a high-level overview of what Business Service Management is, the value it delivers to business, as well as a summary of the biggest hurdles businesses face when trying to achieve BSM.

Force Multiply Your Headcount with Web 2.0 Technologies Your company has at its disposal a wealth of facts and knowledge gained through years, even decades, of collective experience. The challenge is to make this information easily accessible and, more importantly, actionable for employees at every level. This white paper will describe how Web 2.0 technologies can dramatically enhance productivity and bring new employees up to speed faster.

Data Sheets

FireScope BSM:BE is offered in a variety of formats, listed below. All include the full Operating System stack, the FireScope core applications and their dependencies. Storage requirements will vary, as this is dependent on your rate of data collection, number of Configuration Items being managed and your data retention requirements.

Hardware Requirements
• 1.6 GHz or faster CPU
• 1 GB Memory
• 4.38 GB Hard drive space (Core application)
• Virtual Appliances will need their corresponding player or server
• Additional space may be needed for data storage

Available Formats
• VMWare Virtual Appliance
• VMWare ESX Server Virtual Appliance
• Citrix XenServer Virtual Appliance

FireScope Web Interface
• Fully test in :
  • Internet Explorer 7.0 and above
  • FireFox 2.x
  • Safari 3.0 and above
• Javascript required
• JVM is not required on client workstations
• We try not to use them, but there are a few popups

FireScope - 'fi(- &)r 'skOp - A light-mapping instrument, invented by a diamond dealer, designed to make the smallest imperfections of a diamond visible to the naked eye. At FireScope, we believe that a pristine network is as valuable as a diamond, and that any threat or imperfection should be made visible to the naked eye.