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Self-Service BSM

Self-service is not usually used to describe IT solutions, particularly enterprise-grade monitoring and management solutions. Yet, our self-service nature is among the primary reasons clients choose FireScope over traditional monitoring and management solutions.

What do we mean by self-service?

  1. The solution is delivered as a pre-built virtual machine, eliminating over half the work required to prepare the OS and install traditional solutions. This alone eliminates days of effort.
  2. Automation, in the form of discovery, an SNMP walker/browser and a library of pre-built templates, radically shortens the time needed to configure your monitored assets. This reduces configuration times from days to mere hours.
  3. Extensive help, in the form of highly intuitive wizards, inline help for every form and best practice tips on every page makes FireScope accessible to any level of user. This virtually eliminates the need for expensive consultants or boring training sessions.
  4. Upgrade/rollback and backup functionality, as well as all necessary system maintenance tasks are controlled through a web browser or can be configured for automatic processing. This reduces monthly maintenance to mere minutes, compared to hours and possibly days required by traditional solutions.
  5. Even the sales process features self-service, enabling businesses to purchase FireScope 24-hours a day, with no need to wait on unresponsive sales personnel or endure another up sell pitch.

Experience Self-Service BSM for yourself and start your free 28-day evaluation now.