Throughout the design and development of the FireScope Business Service Management Solution, we’ve carefully carved out complexity to deliver a solution that is instantly accessible for users and proves its value within the first quarter.
Change is a constant state for IT - Technology changes, priorities change and business needs change. FireScope embraces change with unlimited flexibility through user-customizable portals that enable each user to adjust their view of operations on the fly, the ability to instantly manage new assets as they come online and dynamic reports that can be created with drag and drop ease.
Every business and IT environment is unique, so what use is a BSM solution that is restricted to a one-size-fits-all model? FireScope is designed to be infinitely expandable, with four easy methods for expanding its functionality and user interface.
FireScope’s fine grain security controls and user-customizable portals and dashboards enable every member of an organization’s IT department to control their level of detail from high-level business impact metrics down to operational and technology metrics.
FireScope is deployed as a pre-configured, secure appliance. As soon as a FireScope appliance is received, clients simply plug it into their network and run the Quick Start Wizard to configure network and administrative settings. All that remains is configuring assets and business rules, a task that can be completed within a few days either internally or with a FireScope consultant on hand to provide advice. It’s simplicity at its finest.
By offering 11 different connectivity methods, FireScope delivers a rich menu of options for aggregating data from any networked asset, regardless of its underlying technology. This means FireScope has the ability to manage assets that have traditionally been left outside the scope of many solutions, such as power and air equipment, point of sale applications, printers, point solutions and much more.
In addition to the full library of stock reports in FireScope’s report repository, which can be modified and extended by any user dynamically, FireScope includes a drag-and-drop report designer. With all of the data collected by FireScope exposed in this easy to master interface, IT operators can rapidly generate reports around any aspect of IT operations. If you can think of it, you can build it.
Because FireScope is deployed as an appliance (with a virtual appliance forthcoming), and is designed to conform to an organization's existing structure and processes, FireScope simply doesn't need an army of consultants for deployment. Simplicity was a key ingredient to FireScope's design, resulting in an easy to deploy, easy to use and easy to grow solution.
By presenting the FireScope solution as an open framework, every FireScope client has maximum flexibility to mold FireScope to a custom fit for their unique environment and business processes. Whether an organization is following ITIL, COBiT or in-house IT processes, FireScope adapts to the way the client does business. After all, no one knows a business or environment better than the people who built it or manage it.
FireScope appliances are priced significantly lower than traditional Business Service Management solutions and avoids constant add-on fees for user licenses or fees for each managed asset or technology. As a result, clients gain a simplified sales process, quick time to deployment and an ROI that can be realized within the first year of deployment.
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