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FireScope Business Service Management (BSM) Solutions are revolutionizing IT operations in organizations world-wide by providing an extensible platform for consolidating all of the resources IT members need to ensure optimal delivery of IT services. These resources include aggregation of event information, performance data and business metrics from every critical networked asset, the interfaces of third-party applications and the intuitive knowledge of your experienced IT experts. All of this is presented in a user customizable web portal, powered by the best in Web 2.0 technologies.

By taking a flexible framework approach, FireScope goes beyond traditional Business Service Management by enabling businesses to tailor their deployment to meet their unique business needs. Whether your focus is on enhancing the business value Information Technology provides, migrating to new technologies such as virtualization or ensuring Service Level Agreements are met, the FireScope portal can be customized by each user to deliver the exact information and resources they need and adapt as their focus changes. And as new technologies are brought online or new best practices are developed, FireScope's unique flexibility allows it to continue deliver value years after initial deployment.

Choose Your Revolution

IT Service Management (ITSM) Solutions

A key feature of the FireScope Business Service Management Solution is the Service-level perspective it provides to users. This service-level view aggregates event information, performance metrics and security alerts from every component of an IT service, from the underlying network and servers through to the applications, to deliver a complete view into the deliverability and performance of the service as a whole. The end result is faster and more effective incident response, more accurate strategic planning and a user-centric vision of the effectiveness of IT.

Provisioning and Capacity Planning

FireScope tames the complexity of provisioning and capacity planning of IT resources by providing a service level view of current and trending utilization, from which IT leaders can drill down to the host, application or component level to pinpoint the specific assets where expansion can realize the most improvement of service.

Data Center Optimization

FireScope takes a unique approach to the complex task of optimizing the data center based on aligning networked assets with the services they provide and analyzing the technology metrics side-by-side with business metrics that reflect the impact of the technology.

Business Service Management

The FireScope Solution offers organizations a single solution that provides a real-time view of the health of IT operations by collecting and processing security, performance and availability data from nearly any application, database, server, router, security point solution or other networked device. In addition, FireScope entails numerous productivity components such as a job scheduler, collaboration elements and application aggregation.

Business Technology Optimization

FireScope delivers on the promise of BTO by arming every member of your IT organization with up-to-the-second intelligence on the current and trending impact IT services have on the business combined with the resources they need to react instantly to evolving conditions and delivered in a fully customizable web portal

Related Links

• View FireScope in Action
• FireScope Firsts in IT Service Management
• Four Ways to Easily Expand FireScope's Capabilities
• FireScope's 3-Dimensional View of IT Operations
• FireScope's Application Aggregation - Enhance the Effectiveness of Your Point Solutions
• FireScope's Flexible Advantage - Logically Group Assets to Fit Your Unique Needs
• FireScope’s Flexible Data Collection Methods