FireScope APM / User Experience Management

In addition to expanded application and management capabilities, this add-on includes the ability to simulate common tasks for web applications and email, evaluating each step for indicators of failure and performance across a wide range of metrics.

FireScope's Web User Experience feature simulates the user experience to provide insight into the user's perception of application performance. For example, if you have an E-Commerce website, FireScope can simulate browsing the site, adding items to a shopping cart, authenticating as a user or creating a new user account, and completing the typical user experience. FireScope even offers a FireFox plugin that makes recording test cases as painless as clicking 'record' and performing the task as a normal user would. At each step, FireScope Dash verifies that the step is completed, either by http return code or by checking for specific words or phrases in the output. Also, response time and download speeds are measured for each step, helping you identify performance bottlenecks that might be causing customers to abandon your site.

The User Experience feature supports all web technologies - ASP, CGI, .NET, Java Server Pages, PHP, etc, and will submit POST and GET data at each step. And to give you the big picture, it also creates real-time graphs that measure the performance of each step over time.

Email

Email is often the one application that business leaders use most, and as such is often used as a measure of IT's performance. As a result, FireScope Dash's APM feature includes an Email User Experience Check, which generates test emails and tracks their progress in a round-trip test. This provides early warning of degraded performance, routing issues and more.