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FireScope APM / User Experience Management
Users have no patience. Regardless of whether they are purchasing on your online store, running a report on the company intranet or logging a lead in a CRM, they expect the experience to be fast and error free. Unfortunately, monitoring the status of the web servers, databases, applications and network that contribute to your web applications isn't sufficient to know for certain that users aren't suffering. In particular, traditional monitoring can't identify when a single line of bad code is preventing customers from giving you money, or when a slow running query is bogging your CRM down for all users and hindering sales. What is needed is a means to quantifiably evaluate how users perceive your critical applications on an ongoing basis and alert you at the first sign of performance degradation or issue. What you need is FireScope Unify's Application Performance Management feature.
The FireScope Unify APM feature simulates common user scenarios for web applications and email, evaluating each step for indicators of failure and degraded performance across a wide range of metrics. For example, if you have an E-Commerce website, FireScope Unify will reach out to your website, adding items to a shopping cart, authenticating as a user or creating a new user account, and completing the typical user experience. At each step, FireScope Unify verifies that the step is completed, either by http return code or by checking for specific words or content in the output. Additionally, response time and download speeds are measured for each step, helping you identify performance bottlenecks that might be causing customers to abandon your site.
FireScope even offers a FireFox plugin that makes recording test cases as painless as clicking 'record' and performing the task as a normal user would. Once recorded, simply upload to your FireScope Unify instance and the solution takes care of the rest, continually performing the scenario to help you ensure that your customers and users enjoy an optimal online experience.
Email is often the one application that business leaders use most, and as such is often used as a measure of IT's performance. As a result, FireScope Unify's APM feature includes an Email User Experience Check, which generates test emails and tracks their progress in a round-trip test. This provides early warning of degraded performance, routing issues and more.
- Features At-a-Glance
- Monitor both secure and non secure web sites developed using any technology including .NET, ASP, Java, Perl and PHP.
- Get real time notifications that allow for immediate response and remediation of potential issues.
- Real-time graphs for response time, download speed and size help identify performance bottlenecks.
- Allows analysis of site availability and performance over a period of time.
- Competitive Advantage
- Integrated into the core FireScope platform, not sold as a separate product.
- Combine a view of the user experience with key metrics from the servers, applications, databases and network devices that contribute to the application for faster root-cause analysis and resolution.
- SLA's can be created based upon web site metrics (response time, download speed and size) along with other metrics such as application servers and databases for end-to-end view of services.
- Provides complete view of availability and performance of services that provide end user experience.
